How to Approve Shift Swaps in Biznsbook

Review employee swap and drop requests, approve or reject, and let the system reassign shifts automatically.

Step 1. Ensure swap requests and open shift claiming are enabled in Labour Scheduling → Settings.
Step 2. Employees submit swaps or drops from My Swaps; targeted swaps require colleague acceptance first.
Step 3. Open Labour Scheduling → Swaps to review pending and target-approved requests.
Step 4. Approve or reject — on approval the scheduling service reassigns the shift and marks the request Completed on success.
Step 5. Respond to escalation alerts for requests pending manager action 24 hours or longer.

Tips

Do not delete shifts referenced by active swap requests — deletion is blocked while swaps are in progress.
Swap audit history records who requested, who accepted, and manager decision timestamps.