Privacy Policy

At Biznsbook, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based ERP platform and related services.

1. Information We Collect

1.1 Account Information

When you create an account or subscribe to our services, we collect:

• Full name, email address, and phone number
• Company name, business type, and billing address
• Password (stored securely using industry-standard hashing)
• Role and permissions within your organization

1.2 Business Data

Through your use of Biznsbook modules (Inventory, Accounting, HR, Real Estate, Manufacturing, etc.), we process and store business data you enter, including:

• Financial transactions, invoices, and ledger entries
• Inventory records, stock movements, and product information
• Employee records, attendance, and payroll data (HRMS module)
• Customer, vendor, and partner information
• Property listings, bookings, and payment schedules (Real Estate module)

1.3 Usage Data

We automatically collect certain information when you use our platform:

• IP address, browser type, and device information
• Pages visited, features used, and time spent
• Login timestamps and session duration
• Error logs and performance data

1.4 Payment Information

Payments are processed securely through Paddle, our authorized payment provider and Merchant of Record. We do not directly store your credit card numbers or bank account details. Paddle handles all payment processing in compliance with PCI-DSS standards.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our ERP platform and its modules
• Account Management: To create and manage your account, process subscriptions, and handle billing
• Communication: To send service-related notifications, security alerts, and product updates
• Support: To respond to your inquiries and provide technical assistance
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
• Analytics: To understand how our platform is used and to improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Data Security

We implement robust security measures to protect your data:

• Encryption: AES-256 encryption for data at rest; TLS 1.3 for data in transit
• Access Controls: Role-based access with multi-factor authentication support
• Infrastructure: Hosted on Microsoft Azure with SOC 2 Type II compliance
• Audit Trails: Complete logging of data access and modifications
• Regular Backups: Automated daily backups with point-in-time recovery
• Penetration Testing: Regular third-party security assessments

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal or business data. We may share information with:

• Paddle (Payment Provider): To process subscriptions and payments
• Microsoft Azure: Our cloud infrastructure provider for hosting and data storage
• SendGrid: For transactional email delivery (account verification, password resets)
• Application Insights: For anonymized performance monitoring and error tracking
• Legal Authorities: When required by law, regulation, or valid legal process

5. Multi-Tenant Data Isolation

Biznsbook is a multi-tenant platform. Your business data is logically isolated from other tenants through our company-level access controls. Each tenant's data is segregated using unique Company IDs, and access is strictly enforced through our authentication and authorization systems.

6. Data Retention

• Active Accounts: Data is retained for the duration of your subscription
• Cancelled Accounts: Data is retained for 30 days after cancellation, then permanently deleted
• Legal Requirements: Certain financial records may be retained longer as required by tax and accounting regulations
• Audit Logs: Security and access logs are retained for 12 months

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request your data in a portable, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@biznsbook.com.

8. Cookies

We use essential cookies to maintain your login session and store user preferences. We do not use third-party advertising cookies. Our session cookie (".Inventoerp") is HTTP-only, secure, and uses strict same-site policy for maximum security.

9. International Data Transfers

Your data may be processed and stored in data centers located in different regions. We ensure that all international transfers comply with applicable data protection laws, including the use of standard contractual clauses where required.

10. Children's Privacy

Biznsbook is a business application and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@biznsbook.com
• General Support: support@biznsbook.com
• Website: biznsbook.com/contactus