Terms of Service

Welcome to Biznsbook. These Terms of Service ("Terms") govern your access to and use of the Biznsbook cloud ERP platform, website, and related services (collectively, the "Service") operated by Biznsbook. By creating an account or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you:

• Are at least 18 years of age
• Have the legal authority to enter into these Terms on behalf of yourself or your organization
• Accept and agree to comply with these Terms and our Privacy Policy

If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Biznsbook is a cloud-based, multi-tenant Enterprise Resource Planning (ERP) platform that provides integrated business management tools including, but not limited to:

• Inventory Management & Stock Control
• Financial Accounting (General Ledger, Trial Balance, Balance Sheet, P&L)
• Sales & Purchase Management
• Point of Sale (POS)
• Human Resource Management System (HRMS) & Payroll
• Real Estate Management (Projects, Bookings, Installments)
• Manufacturing (BOM, Work Orders, Production, Quality)
• Treasury & Cash Management
• Reporting & Business Analytics

Module availability depends on your subscription plan. Additional modules may be added as optional add-ons.

3. Account Registration

3.1 Account Creation

To use the Service, you must register for an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3.2 Company Administrator

Each subscription creates a tenant with a designated Company Administrator who has full administrative control over the tenant's data, users, roles, and module configurations. The Company Administrator is responsible for managing user access and ensuring compliance with these Terms within their organization.

3.3 Email Verification

You must verify your email address before accessing the Service. We send a verification email upon registration, and your account will not be fully activated until verification is complete.

4. Subscription Plans & Billing

4.1 Plans

We offer multiple subscription plans (Starter, Pro, Business, Enterprise) with varying features, user limits, and module access. Current plan details and pricing are available on our Pricing page.

4.2 Payment Processing

All payments are processed through our authorized payment provider, which acts as our Merchant of Record. By subscribing, you agree to their terms of service and payment policies. They handle all billing, invoicing, tax calculation (VAT/GST), and payment processing in compliance with PCI-DSS standards.

4.3 Billing Cycles

Subscriptions are billed either monthly or annually, depending on your selection. Annual plans offer a 21% discount and are billed as a single upfront payment.

4.4 Price Lock Guarantee

We reserve the right to change pricing for new subscribers. Existing subscribers will be notified at least 60 days before any price change affects their renewal. You always have the option to cancel before the new pricing takes effect.

5. Refund Policy

Biznsbook is committed to customer satisfaction. Our refund policy is designed to be fair and transparent:

5.1 7-Day No Questions Asked (Monthly)

5.2 30-Day Money-Back Guarantee (Annual)

For annual subscriptions, we offer a 30-day money-back guarantee. If you are not satisfied with the Service within the first 30 days of your annual subscription, you may request a full refund.

5.3 Monthly Subscriptions (After Day 7)

After the initial 7-day period, monthly subscriptions are generally non-refundable once the billing period has started. However, we evaluate refund requests on a case-by-case basis for exceptional circumstances such as:

• Technical issues that prevented access to the Service
• Billing errors or duplicate charges
• Service not meeting the features advertised on our Pricing page

5.3 Cancellations & Pro-rated Refunds

If you cancel your subscription before the end of the billing period:

• Annual Plans: Pro-rated refunds are available if cancelled within the first 30 days. After 30 days, no refunds are issued, but you retain access until the subscription expires.
• Monthly Plans: Access continues until the end of the current billing cycle; no pro-rated refunds are provided.

5.4 Add-On Module Refunds

Add-on modules purchased mid-cycle are pro-rated. If you remove an add-on before the next billing cycle, charges will be adjusted accordingly. Refunds for add-ons follow the same policy as the base subscription.

5.5 Payment Processing

All refund requests are processed through out vendor, our Merchant of Record. Refunds are typically processed within 5-10 business days and will be credited to the original payment method. Venodr's refund policies and terms also apply.

5.6 How to Request a Refund

To request a refund, please contact our support team:

• Email: support@biznsbook.com
• Subject: "Refund Request - [Your Company Name]"
• Include: Your account email, subscription plan, and reason for the refund request

We will review your request and respond within 2 business days.

6. Add-On Modules

Optional add-on modules (such as HRMS, Manufacturing, Real Estate, Advanced Analytics) can be added to or removed from your subscription at any time. Add-on charges are prorated and billed according to your billing cycle.

7. Free Trials

We may offer free trial periods for certain plans. During the trial period, you have access to the plan's features without charge. For trial contact us and we will guide through it.

8. Your Data

7.1 Ownership

You retain full ownership of all data you enter into the Service ("Your Data"). We do not claim any intellectual property rights over Your Data.

7.2 License to Use

You grant us a limited, non-exclusive license to process, store, and display Your Data solely for the purpose of providing the Service to you.

7.3 Data Export

You may export Your Data at any time through the built-in export features (PDF, Excel, CSV) available within each module.

7.4 Data Isolation

Biznsbook is a multi-tenant platform. Your Data is logically isolated from other tenants' data using company-level access controls and unique identifiers. No other tenant can access Your Data.

9. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to other tenants' data or system infrastructure
• Upload malicious code, viruses, or harmful content
• Use the Service to store or process data that infringes on third-party intellectual property
• Exceed the user limits or storage limits of your subscription plan
• Reverse engineer, decompile, or disassemble any part of the Service
• Share your login credentials with unauthorized individuals
• Use automated systems (bots, scrapers) to access the Service without prior written consent

10. Account Accuracy & Financial Responsibility

Biznsbook provides powerful Accounting, Payroll, and Tax automation tools. However, the accuracy of financial outputs depends entirely on the accuracy of the data you input.

10.1 User Responsibility

You acknowledge and agree that:

• Data Accuracy: You are solely responsible for the accuracy, completeness, and legality of all data entered into the system, including financial transactions, employee records, tax information, and payroll data.
• Tax Compliance: While Biznsbook provides tax calculation tools, you are responsible for ensuring your tax filings comply with applicable local, state, and national tax laws. We recommend consulting with a qualified accountant or tax professional.
• Payroll Accuracy: For HRMS and Payroll modules, you are responsible for ensuring employee wages, deductions, and tax withholdings are correctly configured according to your jurisdiction's labor laws.
• Financial Decisions: Reports and analytics provided by Biznsbook are tools to assist your decision-making. We do not provide financial, legal, or tax advice.

10.2 Limitation

Biznsbook shall not be held liable for any penalties, fines, or losses resulting from incorrect data entry, misconfigured tax settings, payroll errors, or financial decisions made based on system-generated reports.

11. Service Availability (SLA)

11.1 Uptime Commitment

We commit to maintaining 99.9% uptime for the Service, measured on a monthly basis. This excludes:

• Scheduled maintenance windows (communicated at least 48 hours in advance)
• Emergency security patches (communicated as soon as practical)
• Force majeure events beyond our reasonable control

11.2 Service Status

You can monitor our service status and subscribe to incident notifications at status.biznsbook.com (coming soon).

11.3 Incident Response

In the event of a service disruption:

• Critical Issues (Service Down): Response within 1 hour, resolution target within 4 hours
• Major Issues (Degraded Performance): Response within 4 hours, resolution target within 24 hours
• Minor Issues (Non-critical bugs): Response within 1 business day

11. Intellectual Property

The Service, including its design, code, features, documentation, branding, and all related materials, is the intellectual property of Biznsbook. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service during the subscription period.

12. Account Suspension & Termination

12.1 By You

You may cancel your subscription at any time. Upon cancellation:

• Your account remains active until the end of the current billing period
• You retain full access to export all your data during this period
• After the billing period ends, your account enters a 30-day grace period

12.2 Data Export Guarantee

After the 30-day grace period, all data is permanently deleted from our systems and cannot be recovered.

11.2 By Us

We reserve the right to suspend or terminate your account if you:

• Violate these Terms or our Acceptable Use policies
• Fail to pay subscription fees when due
• Engage in fraudulent or abusive behavior
• Use the Service in a way that threatens the security or performance of the platform

We will provide reasonable notice before suspension, except where immediate action is necessary to protect the Service or other users.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Our total liability for any claim related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim
• We are not responsible for losses resulting from inaccurate data entry, misconfigured settings, or third-party service failures

14. Indemnification

You agree to indemnify and hold harmless Biznsbook, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or your violation of these Terms.

15. Third-Party Services

The Service may integrate with or link to third-party services (e.g., vendor for payments, Azure for hosting). Your use of such services is governed by their respective terms and privacy policies. We are not responsible for the content, policies, or practices of third-party services.

15. Modifications to the Service

We continuously improve the Service and may add, modify, or remove features at any time. We will provide reasonable notice for any changes that materially affect your use of the Service.

16. Modifications to These Terms

We may update these Terms from time to time. Material changes will be communicated to you via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, and if necessary, through binding arbitration in Stockholm, Sweden.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable plan-specific terms, constitute the entire agreement between you and Biznsbook regarding the Service.

20. Contact Us

For questions about these Terms, please contact us:

• Email: legal@biznsbook.com
• General Support: support@biznsbook.com
• Website: biznsbook.com/contactus